Welcome to Consumer Focus Labs. We build online tools to make people's dealings with companies fairer, save them money, or keep them informed about products or issues that are important to them. On this website you can find out about our projects, and tell us what you think we should be building.

We’ve been really quiet on the public front lately, but there has been a lot going on internally. This is an update on everything that we’ve been up to and what we’ve got planned for the next few months.

Our work on the Stay Private project has continued amongst our other duties. We now have a framework in place and are starting to build the part that submits information to the Telephone Preference Service. As you might imagine, this is one of the most complicated parts of the system as there are multiple forms that need to be submitted for the process to work. We are hoping to have a very early stage test site available in the next few weeks.

We’ve continued to chase Tesco with our data protection request. They have finally responded and sent some of our data to us – although it isn’t quite what we were expecting. I’ll be posting some more details about this on our data blog shortly. (Update: You can read the response from Tesco here).

Some people may have noticed that we’ve moved our websites to a new server. Up until now, we’d been using Slicehost as our hosting provider. While they did a good job and served us well, we weren’t that comfortable with using a server based in the USA. This would have been of particular concern when we got around to launching the Stay Private website. As a result, we’ve moved everything to a new UK based server.

CF Labs has also recently taken over responsibility for the Consumer Focus corporate website. We felt that we were best placed to manage new developments and overall strategy including introducing a social media programme. One of our first priorities is to move it away from the current ASP.NET system to the open source Wordpress CMS. This work is currently on going and is due to be completed in a few weeks time. While the website will not look any different (aside from a few small layout changes), moving it to Wordpress means it’ll be more flexible and easier to maintain. We’re also looking at how we can make Consumer Focus reports and publications more open by using the Commentariat theme developed by the people over at the Department for Business, Innovation and Skills (BIS).

As you can see, there are quite a few bits and pieces going on. We’ll keep you updated as work progresses.

We like data at CF Labs – indeed we’d be nothing without lots of lovely data to build our apps around. So it’s logical that we’re committed to opening up and sharing data that we feel is in the public interest but is withheld unnecessarily or unfairly – think raw, infinitely useful data idling on dusty government shelves (virtually speaking) or customer account data (including YOUR personal information) locked-down in alcatraz-like corporate silos.

We’ve been feeling our way around in this area, submitting pilot Data Protection Act and Freedom of Information requests to various bodies in an effort to hone our information-extracting skills to the level of some of the more frequent denizens over at the excellent WhatDoTheyKnow.com. Our exploits thus far are documented in the new DataBlog section here on the site. Definitely worth a read in the case of one big commercial concern at least.

But we haven’t stopped there. As firm believers in the principles of leading by example, share and share alike and giving something back, we’re currently involved in exploring ways of getting Consumer Focus data out there for use by the development community. CF commissions veritable mountains of research on an enormous range of consumer-related subjects which, after inclusion in reports, invariably ends up languishing on the system in a folder within a folder within a long-forgotten folder. It’s a common situation. Fortunately, CF shares our vision of sharing the data and to this end we’re investigating the status of licensing agreements between CF and its research contractors to make this happen at a point in the not too distant future – watch this space for developments.

Work has begin on our next project – StayPrivate.org. The aim of the project is to make it easier to opt out of receiving unwanted marketing communications from organisations registered with the Direct Marketing Association.

The first stage of our work involved planning out what we wanted the site to do. We did this a few weeks ago during a session involving lots of sticky notes, coloured dots and pieces of paper. The outcome (as you can see below) is a sheet of paper outlining what features we want to have and roughly what priority they are. In this case, there are two possible priorities, “essential” and “not essential”. Features like “registration form” are classed as essential, whereas “pretty charts showing complaint levels” are less important.

Planning StayPrivate

Once we had done this, we used it to produce a rough sitemap and list of features for the first release. This list of features is a subset of the ‘essential’ items we originally had. These are items we think we must have in order for the site to work – so it includes things such as database structure and user accounts. Once these items are done, everything else can be built ontop.

Our next stage has been to wireframe the site. This has again involved in reverting to the good old pen and paper to sketch out how parts of the site might look and how they will work. Now we have these, we can start building the functionality for the site.

Stay Private - Wireframe (Homepage and About) Stay Private - Wireframe (Registration) Stay Private - Wireframe (Your Account) Stay Private - Wireframe (Functional Elements)

We’ll keep updating you as the site progresses.

At midnight yesterday the Digital Switchover began in Wales with the switch off of BBC 2 in the Swansea area.  Over the next few months, the rest of Wales will be converted, finishing in March 2010.

Prior to the start of the switchover in Wales, our parent organisation Consumer Focus Wales conducted a mystery shopper survey of aerial installers in Wales.  The aim was to see how well aerial installers in the country were responding to the challenges.  The outcome of the survey has been reported across the media in Wales.

We’ve put together a small and simple website to expose the results from this survey.  The site provides a little backgound to the survey, some analysis, and the results in a Google Spreadsheet.  We’ve released the data under the Creative Commons Attribution-Share Alike 2.0 license.  This means you can use the data in any way you like as long as you link back to us as the original author.  If you do use the data for something, please let us know – we’d love to see what you do with it.

You can see the website at http://dso-wales.consumerfocuslabs.org.  A Welsh language version is also available.

Developers at Tesco's TJam eventOn Wednesday (5th August 2009) I attended TJam – a Tesco event to unveil the latest version of their experimental API.  The event was hosted at Microsoft’s London offices, and was attended by developers from all over the UK.

The aim of the event was to show off the latest beta of their API and let developers browse through ideas submitted by staff, customers and the public during an earlier event.  Around 800 ideas were submitted in total.  These included suggestions such as providing a customisable ‘default’ list of items that could be automatically added to the shopping cart; the ability to text a name of an item or a photo of a barcode/label to Tesco to be added to the cart; an alert service to remind you that something you have bought is about to pass its use-by date; TV red-button ordering services and even online dating based on similar shopping preferences!

The Tesco API will allow developers to work with their catalogue of products and provide ordering services through their own websites and applications.  Its good to see Tesco take this first step to open up their data, hopefully the other supermarkets follow suit.  We hope that Tesco will extend the API in the future to cover clubcard information so that consumers will be able to take control of the data collected about them.  Making this data available could help consumers keep track of their purchases over time and lead to some very interesting and potentially useful services being developed.

You can find out more about the API and the TJam event at techfortesco.com.